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Delivering excellence together
We operate one of the most complex cold chains globally, with over 30 factories, 330 production lines, 200 warehouses and 2,100 distributors, delivering extraordinary ice cream experiences enjoyed in over 100 countries.
As the world’s largest ice cream company with 160 years of heritage, we combine leading capabilities and world-class innovation to set the standard for quality, sustainability and performance. Our suppliers are essential partners in creating end-to-end value across this global network.
Our Commitment
Our dedicated procurement team oversees a €5.9 billion annual external spend and is organized around directs, indirects and regional support. We are committed to building resilient and agile sourcing strategies, driving innovation and forming strategic partnerships for growth. Together with our suppliers we uphold responsible sourcing standards, ensuring compliance and sustainability across every stage of the supply chain.
Contact Unilever Supplier Helpdesk
For general enquiries, contact the Supplier Helpdesk
If you have a dedicated procurement contact, please reach out directly
Transition Period
During the transition period, Unilever will continue managing transactional orders and payments processing on behalf of TMICC. In some cases, you may already be engaging directly with TMICC for contracting or purchase order discussions.
We are committed to maintaining the service our suppliers expect, protecting commercial information and providing timely updates. Thank you for your continued partnership and adaptability throughout this transition period.
Responsible Business Partnering
Integrity is non-negotiable. We live by Our Code Business Integrity - Respect, Fairness, Honesty, Care, Innovation and Collaboration – in every interaction. These principles guide how we collaborate internally and work with our business partners to ensure that we do business the right way.
We expect suppliers to
- Comply with all applicable laws and regulations
Maintain business integrity and ethical standards, protect human rights and respect the planet. - Acting with integrity protects our people, our reputation and the communities we serve.
Useful links
Our Code of Business Integrity Principles and Code related policies – Learn more about the principles that guide TMICC employees.
Responsible Partner Policy (English) – Mandatory requirements for responsible sourcing and ethical business practices to guide relationships with our business partners.
Supplier requirements – View all mandatory requirements.
Speak Up channels – Report concerns confidentially and anonymously via our hotline and website. Failing to Speak Up when something is not right is a violation of Our Business Integrity Code and Responsible Partner Policy.
Invoicing and Payments
We aim to make invoicing and payments as seamless and efficient as possible.
During the transition process with Unilever, invoices will still be processed by Unilever but the way you submit your invoices depends on the country you are supplying.
IMPORTANT: there are multiple ways to invoice The Magnum Ice Cream Company (TMICC) and they are different to Unilever.
The invoicing method depends on the country you are invoicing from and whether you are registered with that country’s e-invoicing provider.
To ensure timely payments and reduce unnecessary administration, please review the following pages carefully and follow the process that applies to your situation.
Most countries need to request an invitation to use TradeShift however some markets use alternative invoicing methods.
1
Refer to this document and filter on the country and company code you are invoicing. (If you do not know the Company code and there is more than one for your country, please contact the “Requestor” named on the top section of your Purchase Order.)
1
Please have available either your Purchase Order (PO) –from TMICC (preferred) or your Supplier number and VAT details. Then navigate to the Supplier Help Desk.
2
On the bottom right, click on the chat option – ‘Hi, How can I help you?’
3
Complete the fields and “start chat”
4
Enter ‘raise a ticket’ into the chat.
5
Complete all mandatory fields marked with an asterisk (*) - note that you may need to re-enter some information you've already provided. Under “Query Category," select “E-invoice.
6
Complete all mandatory fields marked with an asterisk (*).
- Under Query Type, select ‘Tradeshift – Request Access’ (or Tungsten, if applicable).
- In description field, provide details such as: "I cannot see my PO" or "I need an invitation to register".
- PO number: if you have a Purchase Order number, enter it. No additional fields are required.
- Supplier Number: if you do not have a PO number, enter your supplier number. Your TMICC contact can assist with this.
- Attachments: include screenshots of any error messages if applicable.
Please note: These documents may reference Unilever, but the process is the same for TMICC.
How does e-invoicing work?
- Overview of how e-invoicing works on the Tradeshift platform.
Registration
- Invitation – What will the invitation email look like?
- Register – How do I register on the Tradeshift Network?
- Activation – No activation link has been created
- Activation link – Why is my activation link not working / when do activation links expire? (Please raise a Tradeshift Support ticket in this case)
How to upload documents/create invoices
- TMICC entities are found under Unilever entities in the TradeShift platform.
- Click create invoice, type “Unilever <Country you are invoicing>” and select the relevant TMICC entity.
- You can also look for your POs in the Document Manager and start invoicing:
- Video guide – PO invoice (PO Flip method)
- Step guide – PO invoice (PO Flip method)
- Multiple orders – Flipping multiple orders into an invoice
- Credit note – Credit note process
- Non-PO – non-PO invoice
- Invoice numbers – Reusing invoice numbers in a new Fiscal Year
Account management
- Add users – How to add more users to your Tradeshift company account
- Account owner – The Account Owner has left the company, what do I do?
Integration & technical
- ERP integration – How can I integrate my ERP with the Tradeshift Network?
- Bank details – How to upload bank details on Tradeshift Platform
Troubleshooting
- Paper invoices – What happens if I continue to send paper invoices?
- PO visibility – I can’t see my POs in the platform (If you still face any issue, please raise a Helpdesk Ticket)
If you have been advised to submit a paper (hardcopy) invoice, please follow the guidelines below on your invoice:
- If mailing a hardcopy, the envelope must be addressed to the “Send to” address indicated on the PO.
- The PO number is clearly listed on the invoice.
- The total value of all invoices for the PO does not exceed the PO amount.
- The vendor name on the invoice matches the PO.
- The quantity, unit price, total amount (including applicable taxes), and currency are correct as per the PO.
- The invoice is submitted only once (duplicate submissions will be rejected).
If you are instructed to submit an invoice via email, please follow these guidelines in addition to those above:
- The invoice must be in PDF format.
- Only one invoice per email is allowed.
- If supporting documents are required, combine the invoice and supporting documents into a single ZIP file.
- Ensure the total email size does not exceed 17 MB.
Tungsten onboarding instructions
Tungsten is a self-service onboarding platform. If your country is eligible to invoice TMICC through Tungsten, please follow the steps below:
1
Access Tungsten
- If you are not already using Tungsten, go to visit Tungsten.
- If you already have an account, skip to Step 3.
2
Create an account
- Follow the instructions on how to create an account.
3
Connect to TMICC
- You must connect to the Unilever/TMICC entity you want to invoice (as per the PO you have received).
- For your request to be approved, attach one of the following in PDF format:
- A copy of the Purchase Order issued by TMICC
- A letterhead or invoice with your tax information and supplier name/number
AAA codes for connection requests:
- Magnum ICC Italy S.r.l – AAA576641161
- Magnum ICC Italy Supply S.r.l – AAA82148406
- Magnum ICC RO SRL – AAA935496067
See how to send a connection request for detailed steps.
4
Check invoice status
- To view the status of your invoices, click here.
Onboarding
If successful in a bid, suppliers must complete the onboarding process, which includes supplier registration to provide company details and documentation to submit key forms and certifications. For more information, visit Unilever’s onboarding page.