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Delivering excellence together
We operate one of the most complex cold chains globally, with over 30 factories, 300 production lines, 200 warehouses and more than 2,100 distributors, delivering extraordinary ice cream experiences enjoyed in over 80 countries.
As the world’s largest ice cream company with 160 years of heritage, we combine leading capabilities and world-class innovation to set the standard for quality, sustainability and performance. Our suppliers are essential partners in creating end-to-end value across this global network.
Our Commitment
Our dedicated procurement team oversees a €5.9 billion annual external spend and is organized around directs, indirects and regional support. We are committed to building resilient and agile sourcing strategies, driving innovation and forming strategic partnerships for growth. Together with our suppliers we uphold responsible sourcing standards, ensuring compliance and sustainability across every stage of the supply chain.
Contact Unilever Supplier Helpdesk
For general enquiries, contact the Supplier Helpdesk
If you have a dedicated procurement contact, please reach out directly
Transition Period
During the transition period, Unilever will continue managing transactional orders and payments processing on behalf of TMICC. In some cases, you may already be engaging directly with TMICC for contracting or purchase order discussions.
We are committed to maintaining the service our suppliers expect, protecting commercial information and providing timely updates. Thank you for your continued partnership and adaptability throughout this transition period.
Responsible Business Partnering
Integrity is non-negotiable. We live by Our Code Business Integrity - Respect, Fairness, Honesty, Care, Innovation and Collaboration – in every interaction. These principles guide how we collaborate internally and work with our business partners to ensure that we do business the right way.
We expect suppliers to
- Comply with all applicable laws and regulations
- Maintain business integrity and ethical standards, protect human rights and respect the planet.
Acting with integrity protects our people, our reputation and the communities we serve.
Useful links
Our Code of Business Integrity Principles and Code related policies – Learn more about the principles that guide TMICC employees.
Responsible Partner Policy (English) – Mandatory requirements for responsible sourcing and ethical business practices to guide relationships with our business partners.
Supplier requirements – View all mandatory requirements.
Speak Up channels – Report concerns confidentially and anonymously via our hotline and website. Failing to Speak Up when something is not right is a violation of Our Business Integrity Code and Responsible Partner Policy.
Invoicing and Payments
During the transition period with Unilever, all invoices will continue to be processed by Unilever. Please ensure you review any emails from Unilever regarding invoicing or payment matters.
TMICC uses different invoicing methods depending on the country. To ensure timely payments and avoid unnecessary administrative delays, please follow the step‑by‑step process that applies to your situation.
Please note that TMICC operates a strict No PO, No Pay policy. Most invoices require a valid Purchase Order to be processed; without one, they cannot be paid.
Whilst TradeShift is the invoicing method for most countries, please do not try to add/set up TMICC in tradeshift directly, instead follow the process below.
Open the Invoicing Methods by Country (xlsx 79kb) document and filter by:
- The country you are invoicing, and
- The relevant TMICC entity name.
You can find this information on your Purchase Order. If you do not have a Purchase Order, please reach out to your TMICC contact to request this information and a copy of the Purchase Order.
Order No. PO7654321 - Magnum Supplier
Supplier:
Magnum Supplier
PO Box 1234
Netherlands
magnumsupplier@magnum.com
Requester: Honey Combe
Requester Email: Honey.Combe@magnumicecream.com
Order Date: 21.January 2026
Payment Terms: Within 90 days Due net
Payment Baseline: Invoice Receipt Date
Currency: EUR
Your Supplier#: 00002222222
Delivery Address:
Magnum ICC Global Serv.BV
Reguliersdwarsstraat 63
1017 BK Amsterdam
Netherlands
Reguliersdwarsstraat 63
1017 BK Amsterdam
Netherlands
Attention: Honey Combe
Invoice To: (Address on invoice)
Magnum ICC Global Services BV
Reguliersdwarsstraat 63
1017BK Amsterdam
Netherlands
Reguliersdwarsstraat 63
1017BK Amsterdam
Netherlands
TAX ID Number:NL867640765B01
Send To: (Address on envelope if you submit invoices per post)
Magnum ICC Global Services BV
Postbus 32
3130 AA VLAARDINGEN
Netherlands
Postbus 32
3130 AA VLAARDINGEN
Netherlands
Now click the appropriate invoicing method below and follow the instructions on how to invoice
Please do NOT attempt to add or set up TMICC directly in Tradeshift.
Instead, follow the steps below:
- Are you already registered on Tradeshift for Unilever or TMICC?
(If no, go to Step 2.)
If you already invoice Unilever via Tradeshift, you will automatically be connected to the TMICC legal entities for the region you currently invoice.
To submit an invoice, click Create Invoice, type “Unilever”, and then select the relevant TMICC entity.
If you experience any issues, please proceed to Step 3. - Have you already received a Purchase Order from TMICC?
(If no, go to Step 3.)
If you have received a TMICC Purchase Order, you should also have received a Tradeshift invitation email from partner@unilever.com. Please check your inbox (including spam/junk folders).
If you cannot find the email or are experiencing difficulties, please proceed to Step 3. - Request a Tradeshift registration invitation or raise a support ticket
If steps 1 or 2 do not apply or you still need help, request an invitation to register on Tradeshift or raise a support ticket for assistance using the following process.
Having issues with your Tradeshift invitation link?
- Check that Tradeshift is not already open
Make sure you do not have Tradeshift open in another browser tab or window when clicking the invitation link.
Try clearing your cache/internet history and trying again
Try using a different browser
If you are still having issues, please see the “Support – logging a ticket” section below - Link expired or error message?
If you receive a message saying your link has expired, it usually means that someone in your organisation is already registered with Unilever on Tradeshift.
In this case, please follow one of the guides below:
How to add additional users to your Tradeshift company account
What to do if the Account Owner has left your company
Support - logging a ticket / requesting a Tradeshift invitation
1
Please have available either your Purchase Order (PO) –from TMICC (preferred) or your Supplier number and VAT details. Then navigate to the Supplier Help Desk.
2
On the bottom right, click on the chat option – ‘Hi, How can I help you?’
3
Complete the fields and “start chat”
4
Enter “Raise a Ticket for TradeShift registration” into the chat (if the bot does not offer you a form to complete, please enter “Raise a Ticket for TradeShift registration” again and wait for the form to show - it may take a minute or so).
5
Complete all mandatory fields marked with an asterisk (*) - note that you may need to re-enter some information you've already provided. Under “Query Category," select “E-invoice.
6
Complete all mandatory fields marked with an asterisk (*).
- Under Query Type, select ‘Tradeshift – Request Access’ (or Tungsten, if applicable).
- In description field, provide details such as: "I cannot see my PO" or "I need an invitation to register".
- PO number: if you have a Purchase Order number, enter it. No additional fields are required.
- Supplier Number: if you do not have a PO number, enter your supplier number. Your TMICC contact can assist with this.
- Attachments: include screenshots of any error messages if applicable.
Tradeshift instructions - Invitation link & FAQ’s
Please note: These documents may reference Unilever, but the process is the same for TMICC.
How does e-invoicing work?
- Overview of how e-invoicing works on the Tradeshift platform.
Registration
- Invitation – What will the invitation email look like?
- Register – How do I register on the Tradeshift Network?
- Activation – No activation link has been created
- Activation link – Why is my activation link not working / when do activation links expire? (Please raise a Tradeshift Support ticket in this case)
How to upload documents/create invoices
- TMICC entities are found under Unilever entities in the TradeShift platform.
- Click create invoice, type “Unilever <Country you are invoicing>” and select the relevant TMICC entity.
- You can also look for your POs in the Document Manager and start invoicing:
- Video guide – PO invoice (PO Flip method)
- Step guide – PO invoice (PO Flip method)
- Multiple orders – Flipping multiple orders into an invoice
- Credit note – Credit note process
- Non-PO – non-PO invoice
- Invoice numbers – Reusing invoice numbers in a new Fiscal Year
Account management
- Add users – How to add more users to your Tradeshift company account
- Account owner – The Account Owner has left the company, what do I do?
Integration & technical
- ERP integration – How can I integrate my ERP with the Tradeshift Network?
- Bank details – How to upload bank details on Tradeshift Platform
Troubleshooting
- Paper invoices – What happens if I continue to send paper invoices?
- PO visibility – I can’t see my POs in the platform (If you still face any issue, please raise a Helpdesk Ticket)
If you have been advised to submit a paper (hardcopy) invoice, please follow the guidelines below on your invoice:
- If mailing a hardcopy, the envelope must be addressed to the “Send to” address indicated on the PO.
- The PO number is clearly listed on the invoice.
- The total value of all invoices for the PO does not exceed the PO amount.
- The vendor name on the invoice matches the PO.
- The quantity, unit price, total amount (including applicable taxes), and currency are correct as per the PO.
- The invoice is submitted only once (duplicate submissions will be rejected).
If you are instructed to submit an invoice via email, please follow these guidelines in addition to those above:
- The invoice must be in PDF format.
- Only one invoice per email is allowed.
- If supporting documents are required, combine the invoice and supporting documents into a single ZIP file.
- Ensure the total email size does not exceed 17 MB.
Tungsten onboarding instructions
Tungsten is a self-service onboarding platform. If your country is eligible to invoice TMICC through Tungsten, please follow the steps below:
1
Access Tungsten
- If you are not already using Tungsten, go to visit Tungsten.
- If you already have an account, skip to Step 3.
2
Create an account
- Follow the instructions on how to create an account.
3
Connect to TMICC
- You must connect to the Unilever/TMICC entity you want to invoice (as per the PO you have received).
- For your request to be approved, attach one of the following in PDF format:
- A copy of the Purchase Order issued by TMICC
- A letterhead or invoice with your tax information and supplier name/number
AAA codes for connection requests:
- Magnum ICC Italy S.r.l – AAA576641161
- Magnum ICC Italy Supply S.r.l – AAA82148406
- Magnum ICC RO SRL – AAA935496067
See how to send a connection request for detailed steps.
4
Check invoice status
- To view the status of your invoices, click here.
Note: TMICC runs payments twice per week, on Tuesdays and Thursdays.
If you have not received payment when expected, please follow the checks below to identify and resolve the issue.
Did you use the correct invoicing method and provide all required details?
Please ensure you followed the steps on this webpage from Invoicing and Payments onwards.
If you emailed or posted your invoice, make sure all mandatory information was included as per the guidelines here.
Does the invoice currency match the currency on the Purchase Order (PO)?
If the currencies do not match, the invoice cannot be processed. You will need to resubmit your invoice using the PO currency.
If this is not possible, contact your TMICC representative — a revised PO or new SOW/PO may be required.
Does the total invoiced amount exceed the PO value?
Invoices will be rejected if the cumulative invoice value exceeds the PO amount.
Example:
If your PO is £30,000, and you submit:
Invoice 1: £7,000
Invoice 2: £26,500
Invoice 2 will be rejected because the total exceeds the PO.
If you need a higher PO value, speak with your TMICC contact to request an updated or new PO.
Has the requestor created the Goods Receipt (GR)?
Contact the requestor named on your PO to check they have had notification of your Invoices and have created a Goods Receipt (GR).
Invoice cannot be paid until a Goods Receipt is created
If you still need support: Check invoice status via the Supplier Helpdesk
If all the above checks are correct, please contact the Supplier Helpdesk.
Use the Genie tool in the bottom‑right corner of the page to check invoice status via the automated BOT.
If you cannot resolve the issue using the BOT, raise a support ticket in Genie.
When raising a ticket, please include at minimum:
- your supplier code,
- the PO number, and
- the invoice number
Onboarding
If successful in a bid, suppliers must complete the onboarding process, which includes supplier registration to provide company details and documentation to submit key forms and certifications. For more information, visit Unilever’s onboarding page.
TMICC General Terms and Conditions – GTC
Important: By contracting with TMICC, suppliers agree and commit to the TMICC General Terms and Conditions (GTC), available here. The supplier’s own terms do not apply unless expressly signed by TMICC.