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Delivering excellence together
We operate one of the most complex cold chains globally, with over 32 factories, 300 production lines, 200 warehouses and more than 2,100 distributors, delivering extraordinary ice cream experiences enjoyed in over 80 countries.
As the world’s largest ice cream company with 160 years of heritage, we combine leading capabilities and world-class innovation to set the standard for quality, sustainability and performance. Our suppliers are essential partners in creating end-to-end value across this global network.
Our Commitment
Our dedicated procurement team oversees a €5.9 billion annual external spend and is organized around directs, indirects and regional support. We are committed to building resilient and agile sourcing strategies, driving innovation and forming strategic partnerships for growth. Together with our suppliers we uphold responsible sourcing standards, ensuring compliance and sustainability across every stage of the supply chain.
Contact Unilever Supplier Helpdesk
For general enquiries, contact the Supplier Helpdesk
If you have a dedicated procurement contact, please reach out directly
Transition Period
During the transition period, Unilever will continue managing transactional orders and payments processing on behalf of TMICC. In some cases, you may already be engaging directly with TMICC for contracting or purchase order discussions.
We are committed to maintaining the service our suppliers expect, protecting commercial information and providing timely updates. Thank you for your continued partnership and adaptability throughout this transition period.
Responsible Business Partnering
Integrity is non-negotiable. We live by Our Code Business Integrity - Respect, Fairness, Honesty, Care, Innovation and Collaboration – in every interaction. These principles guide how we collaborate internally and work with our business partners to ensure that we do business the right way.
We expect suppliers to
- Comply with all applicable laws and regulations
- Maintain business integrity and ethical standards, protect human rights and respect the planet.
Acting with integrity protects our people, our reputation and the communities we serve.
Useful links
Our Code of Business Integrity Principles and Code related policies – Learn more about the principles that guide TMICC employees.
Responsible Partner Policy (English) – Mandatory requirements for responsible sourcing and ethical business practices to guide relationships with our business partners.
Supplier requirements – View all mandatory requirements.
Speak Up channels – Report concerns confidentially and anonymously via our hotline and website. Failing to Speak Up when something is not right is a violation of Our Business Integrity Code and Responsible Partner Policy.
Invoicing and Payments
TMICC use different invoicing methods to Unilever, (although we still use Unilever AP teams during this transition period).
Using the information from your Purchase Order (or from your TMICC contact) please follow the instructions below exactly as listed, to avoid any payment delays.
1. Open the Invoicing Methods by Country (xlsx 79kb) document and shown in red filter by:
a) The country you are invoicing, and
b) The relevant TMICC entity name.
You can see the available invoicing methods for that country (in this example it is Tradeshift or paper/email copy.
2. Click on the invoicing method you wish to follow as per the icons below:
Tungsten onboarding instructions
Tungsten is a self-service onboarding platform. If your country is eligible to invoice TMICC through Tungsten, please follow the steps below:
1
Access Tungsten
- If you are not already using Tungsten, go to visit Tungsten.
- If you already have an account, skip to Step 3.
2
Create an account
- Follow the instructions on how to create an account.
3
Connect to TMICC
- You must connect to the Unilever/TMICC entity you want to invoice (as per the PO you have received).
- For your request to be approved, attach one of the following in PDF format:
- A copy of the Purchase Order issued by TMICC
- A letterhead or invoice with your tax information and supplier name/number
AAA codes for connection requests:
- Magnum ICC Italy S.r.l – AAA576641161
- Magnum ICC Italy Supply S.r.l – AAA82148406
- Magnum ICC RO SRL – AAA935496067
See how to send a connection request for detailed steps.
4
Check invoice status
- To view the status of your invoices, click here.
Note: TMICC runs payments twice per week, on Tuesdays and Thursdays.
If you have not received payment when expected, please follow the checks below to identify and resolve the issue.
Did you use the correct invoicing method and provide all required details?
Please ensure you followed the steps on this webpage from Invoicing and Payments onwards.
If you emailed or posted your invoice, make sure all mandatory information was included as per the guidelines here.
Does the invoice currency match the currency on the Purchase Order (PO)?
If the currencies do not match, the invoice cannot be processed. You will need to resubmit your invoice using the PO currency.
If this is not possible, contact your TMICC representative — a revised PO or new SOW/PO may be required.
Does the total invoiced amount exceed the PO value?
Invoices will be rejected if the cumulative invoice value exceeds the PO amount.
Example:
If your PO is £30,000, and you submit:
Invoice 1: £7,000
Invoice 2: £26,500
Invoice 2 will be rejected because the total exceeds the PO.
If you need a higher PO value, speak with your TMICC contact to request an updated or new PO.
Has the requestor created the Goods Receipt (GR)?
Contact the requestor named on your PO to check they have had notification of your Invoices and have created a Goods Receipt (GR).
Invoice cannot be paid until a Goods Receipt is created
If you still need support: Check invoice status via the Supplier Helpdesk
If all the above checks are correct, please contact the Supplier Helpdesk.
Use the Genie tool in the bottom‑right corner of the page to check invoice status via the automated BOT.
If you cannot resolve the issue using the BOT, raise a support ticket in Genie.
When raising a ticket, please include at minimum:
- your supplier code,
- the PO number, and
- the invoice number
Onboarding
If successful in a bid, suppliers must complete the onboarding process, which includes supplier registration to provide company details and documentation to submit key forms and certifications. For more information, visit Unilever’s onboarding page.
TMICC General Terms and Conditions – GTC
Important: By contracting with TMICC, suppliers agree and commit to the TMICC General Terms and Conditions (GTC), available here. The supplier’s own terms do not apply unless expressly signed by TMICC.